FAQs
Shipping and Delivery
What shipping offers are available?
We offer free standard shipping when you order any 2 boxes from merkadeau. For smaller orders, standard shipping is available for $10. Need your gift to arrive sooner? Opt for express shipping for an additional $20 at checkout. We're here to help you surprise and inspire, right on time!
How can I qualify for free shipping?
To qualify for free shipping, simply order any 2 boxes from our store. Whether you choose the same product or mix and match, you’ll automatically receive free standard shipping at checkout.
Can I upgrade my shipping if I've qualified for free shipping?
Absolutely! If your order qualifies for free shipping but you’d like a faster delivery option, you can choose to upgrade your shipping method during checkout. Just select the option that suits you best.
How long will my order take to arrive?
We partner with local couriers to ensure your orders are delivered efficiently. For standard shipping within the Sydney region, your order will typically arrive within 2–4 business days. For locations outside Sydney, delivery takes approximately 6–10 business days.
If you opt for express shipping, your order will arrive within 1–2 business days. We aim to deliver your carefully curated finds promptly, so you can enjoy them or share them with someone special!
What is the delivery process?
Once your order is placed, we’ll carefully pack it and send it out with our trusted delivery partners within 1-2 business days. You’ll receive a confirmation email with tracking details so you can keep an eye on your parcel’s journey from our market to your doorstep.
How can I track my order?
Tracking your order is easy! After your order has shipped, you'll get an email with a tracking number. Use this number on our courier's website to see where your package is and when it’s expected to arrive
Can I change the delivery address after my order has been placed?
If you need to update your delivery address, please contact us as soon as possible. We can only make changes if your order hasn’t already been processed or shipped, so the sooner you reach out, the better!
Where do you deliver to?
We deliver Australia-wide, so whether you are in Gadigal, Wurundjeri, Kaurna - you name it - we’ve got you covered.
Do you offer international shipping?
At the moment, we're only spreading surprises across Australia. While we’re not shipping internationally just yet, we’re dreaming of the day we can send our unique finds to every corner of the world.
What should I do if my order wasn't delivered?
We’re sorry to hear that! If your order hasn’t arrived within the expected delivery time, please get in touch with us. We’ll work with our delivery partners to find out what happened as soon as possible and provide a solution, which may include a refund or replacement if necessary.
Returns & Exchanges
Can I return an item if I change my mind?
We're unable to accept returns if you've changed your mind. We kindly ask that you carefully consider your purchase before finalising your order. If you have any questions about a product before purchasing, feel free to reach out to us.
Can I return an item if my order doesn’t arrive on time?
If your order doesn’t arrive on time, unfortunately, it doesn't qualify for a return. We strive to deliver your curated finds as quickly as possible, but delays can sometimes occur due to factors beyond our control.
If you’re experiencing significant issues with delivery, please reach out to our customer service team, and we’ll do our best to assist you and resolve the situation.
What happens if I receive the wrong item or an item arrives faulty or is damaged during delivery?
We’re committed to delivering your gifts in perfect condition. If an item arrives damaged or faulty, please contact us as soon as you can with photos of the issue. We’ll arrange a replacement or refund for you, ensuring you get the quality you expect.
Payments
What forms of payment do you accept?
We accept a variety of payment methods to make your shopping experience smooth and convenient. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. If you have any questions about payment methods, feel free to reach out to us!
How do I use a discount or promo code?
To use a discount or promo code, simply enter the code at checkout. You'll see a field labeled "Discount Code" where you can input your code. The discount will be applied to your total order amount automatically. If you have any trouble applying your code, feel free to reach out to us for assistance!
Do you offer bulk purchase discounts?
Yes, we do offer discounts for bulk purchases! If you're planning a large event, please contact us directly to discuss your needs. We'll work with you to provide the best pricing and ensure your gift boxes are perfectly curated for your occasion.
Ordering & Customer Service
How do I place an order?
Placing an order is easy! Browse our curated collection, select the gift boxes you’d like to purchase, and add them to your cart.
When you’re ready, proceed to the checkout where you’ll enter your shipping information, choose your payment method, and review your order.
Once you’ve confirmed everything is correct, complete your purchase, and we’ll take care of the rest!
Can I modify or cancel my order after it’s been placed?
If you need to modify or cancel your order, please contact us as soon as possible. We can make changes or cancel orders as long as they haven’t been processed or shipped. Once an order is in the processing stage, we may not be able to make changes, but we’ll do our best to assist you.
Do you offer gift wrapping?
Absolutely! All of our gift boxes are carefully packed and designed to be received as a gift. Our packaging is thoughtfully crafted to ensure a delightful unboxing experience, so there’s no need for additional wrapping. Each box is ready to impress!
How can I contact customer service?
You can reach our friendly customer service team via email at merkadeau.au@gmail.com or contact us below. We typically reply within 3 business hours, but during busy times, please allow 1-2 business days for a response. We're here to help with any questions or concerns you may have.
Can I request custom gift boxes for bulk orders?
Absolutely! We’d be delighted to help with custom or curated gift boxes for bulk orders! If you have specific items in mind or need a unique arrangement for a large order, please contact us. We can work with you to create personalised gift boxes that meet your exact requirements and make your event or occasion truly special. Reach out to us to discuss your needs, and we’ll handle the rest!