Shipping policy

At Merkadeau, we’re dedicated to delivering aesthetic and unique finds right to your doorstep. Our shipping policy is designed to ensure that your carefully chosen gifts arrive on time and in perfect condition, allowing you to enjoy a seamless and delightful experience from start to finish.

 

1. Shipping Destinations

Merkadeau. currently ships to all regions within Australia. Unfortunately, we do not offer international shipping at this time. Stay tuned as we expand our services to more destinations in the future.

 

2. Shipping Methods and Carriers

We partner with local couriers, such as Aramex Australia and Sendle Australia to deliver your orders safely and efficiently. You can choose from the following shipping options:

  • Standard Shipping: Reliable and cost-effective for everyday purchases.
  • Express Shipping: Perfect for when you need your order to arrive quickly.

 

3. Shipping Costs

  • Standard Shipping: $10 for any orders unless your order includes 2 or more boxes or you opt for express delivery.
  • Free Standard Shipping: Automatically applied to orders with 2 or more boxes. This offer applies to any combination of our boxes, even if they are different products.
  • Express Shipping: Available for $20 at checkout for faster delivery.

 

4. Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation email. Please note that we do not process or ship orders on weekends or holidays.

 

5. Delivery Timeframes

  • Standard Shipping (Sydney region): Typically takes 2-4 business days after processing.

  • Standard Shipping (Outside Sydney): Typically takes 6-10 business days after processing.

  • Express Shipping: Typically takes 1-2 business days after processing.

Please note that delivery times are estimates and may vary depending on your location and other external factors.

 

6. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the courier's website.

 

7. Customer Contact Information

To ensure smooth delivery, customers must include their mobile number when placing an order. This allows us or our couriers to contact you directly if there are any issues with the delivery.

 

8. Shipping Restrictions

At this time, we do not ship to PO Boxes, APO/FPO addresses, or remote locations. If you live in an area that may have delivery restrictions, please contact us before placing your order.

 

9. Lost or Damaged Items

We are committed to ensuring that your order arrives in perfect condition. If your package is lost during shipping or arrives damaged, please contact us immediately at merkadeau.au@gmail.com with your order number and photos of the damaged item. We will arrange a replacement or refund for you.

 

10. Incorrect Addresses

If you realise you’ve entered an incorrect address, please contact us immediately at merkadeau.au@gmail.com. We will do our best to update the address before your order is shipped. If your package is returned due to an incorrect address, we can reship it, but additional shipping charges may apply.

 

11. Customs, Duties, and Taxes

As we currently only ship within Australia, there are no customs duties or international taxes. The prices displayed on our website include GST.

 

12. Returns and Exchanges

Please refer to our Returns & Exchanges Policy for detailed information on how to handle returns. Note that we do not offer returns for change of mind, and customers are responsible for return shipping costs unless the item is damaged or faulty upon arrival.

 

13. Contact Information

For any questions or concerns regarding your order or our shipping policy, please reach out to our customer service team:

  • Email: merkadeau.au@gmail.com

Our team is here to assist you, and we aim to respond within 3 business hours. During peak periods, please allow up to 1-2 business days for a response.

 

14. Holiday Shipping

To ensure your gifts arrive in time for the holidays, we will announce a specific deadline by which orders must be placed. Please keep an eye on our website and emails for these important updates.

 

15. Policy Updates

This shipping policy was last updated on 20 August 2024. We reserve the right to update this policy at any time, so please review it frequently. Changes will take effect immediately upon posting on our website.